Learning Paths International declares learning can move into the future with one simple rule: Hit the Gas!
Sometimes we wish we could become masters of a craft in an instant. Movies present us with characters who learn the skills necessary to be heroes and save the day in the span of hours or even minutes. In the real world, scientists have begun to study how people learn and apply their new-found knowledge. Most of this research is focused on how children acquire knowledge, but that does not translate to the workplace where performance is more important than knowledge. Let's look at seven ways to accelerate learning so that it can be incorporated into training curricula and, hopefully, improve performance.
1. Speed Signals Proficiency
Higher productivity and fewer errors lead to higher customer satisfaction. Have you ever been on a call with someone who takes too long to answer your question? It probably makes you question their accuracy or at least their competence. Now imagine you’re on a call with someone who answers your questions quickly and authoritatively. See the difference? Faster responses are an indication of high performance, which is an indication of higher productivity, fewer errors, and customer satisfaction. So use speed as part of your training: design training to build speed while preserving accuracy.
2. Performance is Always the Goal
Speed up learning! There’s a difference between knowing how to do something and actually doing it; and it doesn't do much good to know what the task is if the trainee doesn't know how to do it. Focus on what the trainee will need to do. The training ends when the trainee reaches the level of performance needed, not when the eLearning program is done.
3. "Good" isn't Good Enough
Speaking of performance: how good is good enough? Well, if a mechanic fixed your car with 75% accuracy, would you keep going to that shop? Probably not. 85%? Maybe. But you likely expect the mechanic to be 100% accurate—and the same should be true of your firm. Even if a salesperson has a 95% accuracy rate, that means 5% inaccuracy. That may not sound like a big deal but consider what would happen if that salesperson expected to answer 10,000 questions in a year: that salesperson would answer 2,000 of them incorrectly.
4. Great Training is Just-in-Time
Learning is a process: it involves formal and informal training, practice and experience, and timing. The closer training is to when it is used, the more retention and proficiency. Think about school and spending the first month of the new year reviewing what you studied the previous semester so you could finally be prepared for more advanced skills.